Making A Reservation

RESERVATION / CANCELLATION POLICY

Reservations – A deposit of 50% per person is required to confirm a reservation. *Reservations must be paid in full 30 days prior to your trip date. Reservations made less than 30 days in advance must be paid in full by cash, credit card, traveler’s checks, money order, or cashiers check. No personal checks will be accepted on the day of your trip. Reservations not paid in full 30 days in advance may be cancelled without notice. Your reservation is not confirmed until your deposit is received. *Gauley River reservations must be paid in full by July 31st.

The person making reservations is responsible for informing each member of the group of all River Expeditions’ policies, as well as the scheduled arrival and departure time of the trip. Only Group Leaders who collect funds from each rafter in their party and make one payment to River Expeditions will be eligible to receive one complimentary trip with every fifteen paid.

River Expeditions reserves the right to change trip format, rivers, river section(s), raft size, number of guests per raft, trip times, etc. due to weather conditions, water levels or other factors beyond our control. River Expeditions reserves the right to reschedule or cancel without notice your trip under these conditions: You miss your scheduled trip time; You show signs of being under the influence of alcohol and/or drugs; You are physically unable to participate in your scheduled trip; River Expeditions feels that you are not suited for your scheduled trip.

Liability – Rafting involves inherent risks and dangers. Rafting participants are required to complete a release form which includes a release, assumption or risk and indemnification agreement. Minors must provide a release form signed by their parent or guardian in order to participate. For your convenience, this form is downloadable from our website.

All prices are per person and subject to 6% West Virginia sales tax. A River Usage/Service Fee of $5 will also be added to each rafting guest each day.  An additional 6% county lodging tax is applied to Luxury, Deluxe, Leisure, Cozy Cabins and Bungalow rentals.

Cancellations – Due to operating funds being committed to the trip long before the trip departure date, few, if any, of these expenses can be recovered on late cancellations. For this reason, we strictly adhere to our cancellation policy outlined below.

*Cancellations made more than 30 days prior to your trip date will allow us to refund the full payment made to River Expeditions. *For cancellations made less than 30 days but more than 15 days in advance, we will refund half of the payment. No refunds will be made when a reservation is cancelled less than 15 days prior to your trip date; nor can the trip be rescheduled less than 15 days prior to your trip date. All cancellations must be received by us in writing. No refunds and/or rain checks will be issued for no shows on the day of the trip.

* A $20 cancellation fee for each guest canceling will be assessed.

** Please notify River Expeditions if you are running late. In the event that you or someone in your party is late, we will make every attempt to accommodate you on another trip, based on availability only. Unfortunately, we are unable to delay an entire trip and will depart at the scheduled time.

CANCELLATION GUARANTEE

River Expeditions  now offers an exclusive service for our guests – freedom to change your mind and not worry if you have to cancel or reschedule your adventure for any reason with the purchase of Cancellation Guarantee.  This  will protect your investment in case of illness/medical issues, accidents, deployment or transportation delay/accident or other unforeseen factors.

Cancellation Guarantee  must be purchased at the time of booking. 

• A 7% Cancellation Guarantee  Fee will be charged on the reservation for rafting, zipline or on-site lodging.  This fee is non-refundable.  It is not available on outside lodging or activities.
• Guests receive a Full Refund less their 7% Cancellation Guarantee  Fee for reservations cancelled within 72 hours of the arrival date.
• With the purchase of Cancellation Guarantee, you may reschedule your reservation within 72 hours of the arrival date.